You already have the knowledge and skills to perform in your area of expertise. That’s probably what got you promoted in the first place. But being a manager or supervisor demands a new type of skill. You’re in charge of coordinating people and tasks—your continued success depends directly on your ability to get things done through others.

• What you will learn:
• How to make the adjustment from team player to take-charge manager and leader.
• How to deliver crystal-clear communication.
• How to get workers tuned in and turned on.
• How to organize constantly shifting projects, priorities and resources.
• How to carry out essential supervisory roles and functions.
• How to handle conflict and crises.
• How to keep yourself in balance and under control.